As of last evening (09/23/2020) the Aurasim app at present has a minor technical issue as they have transitioned over to their #Airline2sim server and it should be addressed within a few days hours o

I am not sure, but there should be an email link for support on the aurasim site, if not go over to #Airline2Sim and forward an email their.

simmers like blackbox711, belenyz, chewwy94 or #Airline2Sim's tutorial videos (airline2sim.com).