Order not found SimMarket

carlosmax50carlosmax50
in Customer support

Hi I not avil to install q4oo on v5 because the software cant find my order. HOw can i do?

Comments

  • kroswyndkroswynd
    Hello,

    Provided you have the purchase email from Simmarket it would be best to contact their support to get the issue sorted out first.

    Keep us posted


    Thanks
  • carlosmax50carlosmax50

    @kroswynd said:
    Hello,

    Provided you have the purchase email from Simmarket it would be best to contact their support to get the issue sorted out first.

    Keep us posted


    Thanks

    I send it to support@majesticsoftware.com will that be good? or is the wrong guy to contact?

  • cannonplugcannonplug
    edited July 2020

    Same issue here. If I log into the Majestic site with the same order number and e-mail address, the system has no problem finding my order. But when trying to install the software, I get a "No order found" message. I've double and triple checked that I'm entering the correct order information. Ticket opened at Simmarket. Please let me know if I should write to Majestic support as well.

  • kroswyndkroswynd
    Have you purchased the pro version, if so are you using the correct order number?

    If this is not the case then kindly contact us via our Support email.

    Thanks
  • cannonplugcannonplug
    edited July 2020

    And just like that, the issue is solved (in less than a few minutes). Simmarket had placed the Pilot edition into my account when it should have been the Pro. All set now!

  • carlosmax50carlosmax50

    @kroswynd said:
    Have you purchased the pro version, if so are you using the correct order number?

    If this is not the case then kindly contact us via our Support email.

    Thanks

    I have the

    MAJESTIC SOFTWARE - DASH 8Q 400 PRO EDITION 64BIT P3D (update/discount)
    MAJESTIC SOFTWARE - DASH 8Q 400 PRO EDITION - EU SALES FSX P3D (
    MAJESTIC SOFTWARE - DASH 8Q 400 PILOT EDITION - EU SALES

    None work for me

  • ezkampfezkampf

    The same issue here

  • carlosmax50carlosmax50

    I send a mail for 3 days ago to u guys and still no answer.. Can u be more srly

  • kroswyndkroswynd

    @carlosmax50 said:
    I send a mail for 3 days ago to u guys and still no answer.. Can u be more srly

    My initial response to you was to contact Simmarket to have the issue addressed. Have you done that?

    I then advised if Simmarket is unable to rectify the issue write to our Support email to get the issued sorted out. What has Simmarket advised of regarding your purchases?

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