Cannot Connect To Server

I have just recently purchased the Q400. When I go run the launcher and click next after I put in my credentials, an error comes up saying that it cannot connect to the server even though I am connected to the internet. I have tried restarting my pc, adding the program to the firewall, and turning off antivirus/firewall. Does anyone have an answer to this? I have looked everywhere but no luck. I heard that you can get an offline installer when you get it from SimMarket but I cannot seem to find a download link for that.


  • send an email to Support with your credentials and we'll have a look at your issue, a response may take up to 24 hours.


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